About

Mission

Our mission is simple yet very direct and customer focused. TO HELP OUR CUSTOMERS ATTAIN PEACE OF MIND THROUGH SPECIALIZED INSURANCE SOLUTIONS AND SUPERIOR PERSONAL SERVICE. We accomplish this mission by:

  • Offering outstanding customer service
  • Constantly training and updating our Sales Representatives and staff
  • Providing the widest array of top rated companies, products and services
  • Offering all lines of insurance and financial services

Whether we are working with clients in our local North Central Iowa area or our pharmacy clients nationwide, we will always strive to offer the best products to meet the needs of our clients at the most reasonable price.

History

PMC Advantage Insurance Services, Inc. is a wholly owned subsidiary of Pharmacists Mutual Insurance Company.  PMC Advantage Insurance Services began as Druggists Insurance Agency in the 1930’s as an agency subsidiary of the company, then called Druggists Mutual Insurance Company.  The original purpose of the agency was to allow Druggists Mutual to offer products from other companies to their customers since the products they offered were somewhat limited.

In 1979, the agency began to market products and services to local customers.  The current location was built in 1985 and the agency now occupies all but the back quarter of the building.

While growing the agency through good working relationships with individual and business clients, the agency has also been growing through acquisition of other agencies.  This has come about due to pressures that the insurance carriers are placing upon small agencies to constantly sell more to maintain contracts.  We offer agencies an opportunity to become part of an organization that has the contracts, tools and support to offer their clients the best of everything without the risk and pressure placed upon them by outside companies.  This allows our representatives to offer the best solution for our clients and not a solution based upon sales pressure.

PMC Advantage Insurance Services employs over 35 people in the local area.  While the local agency focus is on the local customers, PMC Advantage Insurance Services has two divisions of the company that spend their time focused on national accounts for Pharmacists Mutual.   PMC Advantage Insurance Services is currently licensed in 50 states and represents over 100 different insurance companies and brokers.

This national presence is one of our greatest strengths.  No other agency in North Central Iowa has the variety of coverages, the number of carriers or the most unique coverage at the right price.

The agency mission statement is the same as its parent, Pharmacists Mutual: “To help our customers attain peace of mind through specialized insurance solutions and superior personal service.”

This is accomplished with our friendly and knowledgeable office staff that are all licensed and have the ability to quote companies directly and bind coverage on the spot.

The Agency Sales Representatives spend many hours keeping up on the fast paced changes in the insurance industry.  Whether you are talking about Commercial, Personal, Life Health, Disability, Farm, Long Term Care or any other specialty line, insurance is always changing.  It takes true professionals to keep up with the changes and make the proper recommendations.  While we see more internet ads, customers still need to understand what they are buying.  The role of the professional insurance agent is more important than ever.

Whatever your insurance needs, PMC Advantage Insurance Services can help.

Contact us at one of the following:

E-mail: pmc.advantage@phmic.com

Iowa: 800.258.4408

Nationally: 800.247.5930

 

 

Trusted Choice/Pledge of Performance

Trusted Choice agencies are insurance and financial service firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy.

As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy.

Our Trusted Choice commitment means we shall:

Work with you to identify the insurance and financial services that are right for you and use our access to multiple companies to deliver those products.

  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage or account.
  • At your request, explain the coverages and options available to you through our agency.
  • Return your phone calls and e-mails promptly, and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, our partners, and ask that you let us know if we fail to meet our commitment so we may take corrective action. PMC Advantage Insurance Services, Inc. is a proud member of the Independent Insurance Agents and Brokers of America and Trusted Choice.